We view customer service and follow thru as the pillar of our business, as a small business we feel the effects of events out of our control, but we always preserver to deliver a quality project. At the end of the day our customers always come first.
I went to several stores to choose our granite and when looking I came I across Grandstone. Although they did not supply our granite, they worked with other suppliers and it was easy to set up an install with them.
When we ran into a problem, as the sink we ordered from Boone Plumbing was too large, Paige asked me what my preferences were and sent me choices that she could order and they would install along with granite.
The workers were very pleasant and fast plus detailed. The follow up was just as good.
I recently contacted page for a protected grate for my sink and it was ordered within an hour from Grandstone.
Overall I have no hesitation to recommend this company!
They care and are fast and efficient!
Job Price Approximate cost of services:$2,500.00
From day one the cystomer service at Granstone was amazing. Great selection, prices and options were available. The installers were courtious, helpful and cleaned up so that my kitchen was shinning before they left. I cannot say enough good things about this company. This was my first experience purchasing a countertop and I will go back to Granstone again in a heartbeat! Thank you for everything! I am so happy with the result!
Job Price Approximate cost of services:$3,000.00
Our experience with Granstone has been a real pleasure. We found everyone friendly, knowledgeable and professional. Customer satisfaction was paramount from the beginning to the end of the job, which they managed and that definitely helped make the reno easy. Working with Solo was a treat as he clearly demonstrated his passion for his business and his expertise working with the stone was evident. Hayley helped with choosing sinks and faucets and was instrumental in our final backsplash tile decision. When an issue arose with the original granite, it was dealt with professionally with the customer experience as the priority. Paige actually coming to the house and assisting us with the faucet mechanism was above and beyond and greatly appreciated.
Luka plumbing was friendly and professional and were fast and efficient. We would call them in the future if we needed those services. Onyx did a great job with the backsplash. They were professional and friendly. For any future tile work we will definitely call them for the job.
We would recommend Granstone to anyone. They will not be disappointed.
Wonderful experience from start to finish. Hayley was always professional and quick to answer any questions. Turnaround time from ordering the Quartz, having the template done and installation was less than 2 weeks..Granstone relationship with Moser sinks and faucets made our choices very affordable.
I would highly recommend Granstone to friends and family
The customer service we received from Hayley and Paige was top notch. They went above and beyond to help us find the perfect slab. Our counter looks amazing. One very thin seam in the granite and the colour of the seam blends perfectly with our stone. Any issues that came up were addressed immediately and to our 100% satisfaction. We would not hesitate to recommend this company. A+